Our Services
1. Your inquiry will be promptly replied in 24 hours.
2. Well- trained and experienced staffs answer your questions in fluent English.
3. OEM and ODM are welcome
4. Free design is available according to your demand.
5. Protection of your sales area, ideas of design and all your private information.
6. Any defective products within warranty will get maintenance or replacement unconditionally.
7. The order is no matter large or small, all of us will serve you wholeheartedly.
FAQ
1. Q : Where is your factory located ? How can I visit there ?
A : Our factory is located in Shenzhen China, welcome to visit us.
2. Q : Is this product safe ?
A : Yes , our products have patents, testing certificates, CE, RoHS and FCC certifications.
3. Q : What is the warranty of the products ?
A : 12 months .
4. Q : Do you provide samples ?
A : Yes, as for new customers, we don't provide free sample. Next time the order quantity exceeds 500 units, we will refund the sample fee to you.
5. Q : What is the MOQ ?
A : One box .
6. Q : Can you print your logo on your product and packaging ?
A : Yes , we can do the OEM and ODM. We will free logo if the quantity more than 1000pcs, if not, we will charge 100usd logo fee.
7. Q : Can you seek similar items which are not available on your website ?
A : Yes , we are sincere to serve for every customers . Once getting information of the product you are looking for , we will check if it is available in our market and inform of your results ASAP.
8. Q : Can you provide more pictures and detail information about this product ?
A : Yes , please contact our sales person for more information .
9. Q : What about import taxes ?
A : When you import products from another country , there is always the possibility of paying import taxes . We can help you reduce and avoid import taxes by declaring prices low as what you want . Bu t please noted : if your country has strictly regulation on declared value amount , do not forget inform of us in advance .
10. Q : How to ship to us from your factory ?
A : Optional : DHL/UPS/EMS/Fedex , by air , by sea or to your China forwarder etc.
